Call Center hours are from 7:45 am to 4:15 pm Monday through Friday.
The Child Support Enforcement Agency is committed to providing quality customer service. The Call Center increases the agency’s level of customer service to the public through a first contact resolution approach. Because most CSEA business can be transacted over the telephone, the Call Center enables customers to reach an investigator/agent with minimum waiting time (approximately 90% of calls are answered within 3 minutes). Agents receiving the calls complete most tasks generated by the calls, although some issues are referred to the assigned case investigator to complete.
The Call Center menu offers the caller a series of options which enable customers to reach the investigator who can best assist them. The options are:
Option 1
Addresses the replacement of lost/stolen checks.
Option 2
Directly transfers payment inquiries to Child Support Payment Central in Columbus, which can provide current payment information.
Option 3
Connects customers with orders to Enforcement. The enforcement call center is staffed with case managers skilled in the enforcement of support orders.
Option 4
Connects customers requesting services or information to establish paternity or a support order to an Establishment case manager who is skilled in establishing paternity and support orders.
Option 5
Connects customers requesting order Modification Reviews or requesting the status of pending modification reviews to a modification case manager.
Option 6
Connects attorneys, employers, Court employees, Prosecutor’s office employees, other agencies' representatives, and all other customer inquiries transferred by the specialized investigators above to a Customer Service Representative.
Lorain County Job & Family Services
42485 North Ridge Road
Elyria, OH 44035-1057
Main Phone: (440) 323-5726
Lorain: (440) 244-4150
Fax: (440) 323-3422
TTY/TDD: (440) 284-4125
Cash/Food/Medical Call Center: (440) 284-4300
Child Support Call Center: (440) 284-4401
