Call Center hours are from 7:45 am to 4:15 pm Monday through Friday.
The Child Support Enforcement Agency is committed to providing quality customer service. The Call Center increases the agency’s level of customer service to the public through a first contact resolution approach. Because most CSEA business can be transacted over the telephone, the Call Center enables customers to reach an investigator/agent with minimum waiting time (approximately 90% of calls are answered within 3 minutes). Agents receiving the calls complete most tasks generated by the calls, although some issues are referred to the assigned case investigator to complete.
The Call Center menu offers the caller a series of options which enable customers to reach the investigator who can best assist them. The options are:
Addresses the replacement of lost/stolen checks.
Directly transfers payment inquiries to Child Support Payment Central in Columbus, which can provide current payment information.
Connects customers with orders to Enforcement. The enforcement call center is staffed with case managers skilled in the enforcement of support orders.
Connects customers requesting services or information to establish paternity or a support order to an Establishment case manager who is skilled in establishing paternity and support orders.
Connects customers requesting order Modification Reviews or requesting the status of pending modification reviews to a modification case manager.
Connects attorneys, employers, Court employees, Prosecutor’s office employees, other agencies' representatives, and all other customer inquiries transferred by the specialized investigators above to a Customer Service Representative.
Lorain County Job & Family Services
42485 North Ridge Road
Elyria, OH 44035-1057
Main Phone: (440) 323-5726
Lorain: (440) 244-4150
Fax: (440) 323-3422
TTY/TDD: (440) 284-4125
Cash/Food/Medical Call Center: (440) 284-4300
Child Support Call Center: (440) 284-4401