Online Application & Change Reporting   New

In November 2010, the Ohio Department of Job and Family Services is initiating a new online application and Change Reporting system called E-Gateway.  Individuals will be able to apply for Cash, Food and Medical assistance, or report changes to their existing case.   

Applicants are required to set up an account, including their Name, User ID, Password and e-mail address.  A reply e-mail with an 'application link' will be sent to the e-mail address given provided by the applicant in setting up the account.  The applicant will log in to their E-Gateway account and continue thru the online process, receiving an e-confirmation number upon submission of the completed application.   This information is submitted electronically in real time to the local job & family services office, and the applicant will be contacted via postal mail or telephone with a scheduled appointment date and time if required.  Current application processing procedures apply.

Another feature of the E-Gateway portal allows individuals to report changes to their existing Cash, Food and/or Medical assistance case.  Again, an account with a User Id and Password will be required.  A confirmation letter will be mailed through U.S. Postal mail to the address we have on file, with a 'Change Request Key'.  This 'key' will allow access to log in to the E-Gateway system and report your changes. 

We are excited to have this online tool to enhance our customer service.  Please follow this link to the E-Gateway system:  http://ODJFSBenefits.ohio.gov 

Below is a picture of the Online Application home page for your reference.